John Wanamaker said it a century ago. For most small and mid-sized companies, nothing has changed. You hire good marketing people because the great ones won't take your job. You pay an agency two and a half times the salary of the people doing the actual work.
The team is busy. Campaigns go out on schedule. Meetings produce slides. And nobody in the room can tell you, with any real precision, what's driving growth and what is simply dead weight.
Marketing becomes the ceiling on your growth. You stop noticing, because nothing looks broken.
01
Talent ceiling.
The people who know how to build world-class marketing are expensive, in demand, and not looking for your job.
02
Nobody knows what drives revenue.
The team optimizes for looking busy, because looking busy is the only metric everyone can agree on.
03
Misaligned incentives.
The CMO is paid whether you grow or not. The agency is paid whether the work works or not.
04
Too slow.
Too slow. A senior hire takes months. An agency takes weeks per deliverable. AI has shortened what's acceptable. Your competitors are not waiting.
05
Fragmented execution.
Strategy in one place. Creative in another. Media somewhere else. Analytics a fourth. Everyone owns their piece. Nobody owns the outcome.